The Complete HiBob Integration Guide

When your HR team is manually re-entering employee data from HiBob into every carrier portal, open enrollment becomes a season of dread rather than a well-oiled process. A missed hire, a wrong coverage tier, a deduction that does not match your records: the downstream consequences of manual data handling pile up fast.

Connecting HiBob to Benefit Cloud solves this by creating a secure, automated channel between your HR platform and your benefits ecosystem. Employee data flows automatically, carrier feeds stay accurate, and your team gets hours back every week.

HiBob uses a service user model for API access. The setup is quick and gives you precise control over exactly what Benefit Cloud can see. Most teams complete this in under 30 minutes. Here is how.

Step 1: Confirm Admin Access to HiBob Integrations

To create a service user, you need admin access to HiBob's Integrations area. Before starting, confirm you can navigate to the right location.

1. Log into HiBob with your admin account.

2. Go to Settings and select Integrations.

3. Find the Integrations Directory and open the Service Users tile.

If the Service Users tile is unavailable, you do not have the required access level. Contact HiBob support to request it before proceeding.

Step 2: Create a Dedicated Service User

Create a new service user specifically for the Benefit Cloud integration. A dedicated account keeps the connection stable regardless of staff changes and makes it easy to audit or revoke access later if needed.

1. Inside the Service Users tile, select the option to create a new service user.

2. Give the user a clear name such as "BenefitCloud Integration" so it is easy to identify.

3. Complete the creation process. HiBob will generate a Client ID and Client Secret.

Step 3: Configure Scopes and Entity Restrictions

During service user creation, you will be prompted to assign scopes. Scopes control exactly which data HiBob shares with Benefit Cloud. At a minimum, enable the following:

• people.read

• employment.read

• benefits.read (if applicable to your HiBob configuration)

  
  

If your organization restricts the service user to specific employee populations or entities, note those restrictions. Benefit Cloud will account for them during configuration.

Step 4: Copy Credentials Immediately

This step is critical. HiBob displays the Client ID and Client Secret only once at the time of creation. If you navigate away without copying them, you will need to regenerate new credentials.

1. Copy the Service User ID displayed in the Service User overview (for example: su_12345).

2. Copy the Client ID generated during creation.

3. Copy the Client Secret generated during creation.

4. Store these temporarily in a secure location such as a password manager until you complete the submission in the next step.

   
   

Step 5: Submit Credentials to Benefit Cloud

Share your credentials through the secure Benefit Cloud portal at app.benefitcloud.io/resources/guides/integrations/hibob. All values are encrypted immediately on submission. Do not send credentials over unencrypted email.

1. Log into the Benefit Cloud portal.

2. Navigate to Resources and select the HiBob Integration Guide.

3. Use the secure form to submit your Service User ID, Client ID, Client Secret, scopes enabled, and any entity restrictions.

4. Submit the form. Benefit Cloud will confirm receipt and reach out with next steps.

Step 6: Integration Complete

Once your credentials are submitted, Benefit Cloud handles the rest:

1. Our team reviews and tests the connection to your HiBob instance.

2. We configure data mapping based on your feed requirements.

3. You receive confirmation once the integration is fully active.

4. Employee data syncs automatically on your agreed schedule going forward.

Ready to automate your benefits data?

Book a demo to get started with Benefit Cloud today.